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Ad Credits Validity Extension
Ad Credits Validity Extension

Extend your package Ad Credits validity for a limited time when you renew to the same package or higher.

PropertyGuru Customer Contact Centre avatar
Written by PropertyGuru Customer Contact Centre
Updated over a week ago

Between 1 Aug to 31 Dec 2023, Agent Partners who renew their packages within their renewal window might be eligible for a validity extension on your subscription package Ad Credits.

1. Who is eligible for an Ad Credits Validity Extension?

Agent Partners who meet all the criteria below are eligible:
- A Standard, Advance, Premier, or Business account holder within your renewal window.
- Renewing to the same package or higher (not applicable for downgrades, or any renewal to a Standard package)
- Have left over bundled Ad Credits from your current package i.e. Ad Credits that are issued with your agent package

2. How many Ad Credits and how long is the validity extension for?

The maximum number of Ad Credits, and the length of the extension, depends on your renewal action, as well as your current package.

Numbers shown are "up to". In the case where an agent has less than the amount shown, agents will carry over only their balance package subscription Ad Credits.


Ie. Agent renewing from Advance to Advance has only 210 package subscription Ad Credits left. Agent will be able to rollover 155 Ad Credits.

3. What if I have more than the maximum number of Ad Credits that I can get a validity extension for?

You will be able to receive extended validity for the maximum number of package subscription Ad Credits as shown above. The remaining Ad Credits will expire as per normal.

For example:
If you are eligible to extend validity for up to 465 package subscription Ad Credits (Advance upgrade to Business), but have 1000 Ad credits left, you will receive the extension for 465 Ad Credits.

The remaining 535 Ad Credits will expire as usual.

4. What if I have less than the maximum number of Ad Credits that I can get a validity extension for?

You will be able to receive extended validity for all your balance Ad Credits โ€“ as long as they were received as part of your current package.

For example:
If you are eligible to extend validity for up to 465 package subscription Ad Credits (Advance upgrade to Business), but have 100 Ad credits left, you will receive the extension for 100 Ad Credits.

No additional Ad Credits will be issued.


Ad Credits Validity Extension Terms & Conditions

  • Campaign is only valid from 1 Aug โ€“ 31 Dec 2023 23:59hrs

  • Campaign is applicable only for Standard, Advance, Premier and Business agents with subscription end date between 1 Aug 2023 - 31 Jan 2024.

  • Only agents who renew to the same tier agent package, or upgrade to a higher tier agent package are eligible.

  • Only Ad Credits that were issued with the agent packages are eligible for this campaign. They will be issued together with the renewed package activation date. For example, if an agent qualifies for a 2-month extension and activates his package on 12 Aug 2023, the eligible Ad Credits will expire on 11 Oct 2023.

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