What are Ratings & Reviews?
It is a new feature on PropertyGuru.com.sg where customers who have previously contacted you via the platform are able to review their experience with you.
Why is PropertyGuru introducing Ratings & Reviews?
At PropertyGuru, we strive to be the number 1 Proptech Group in Southeast Asia and build a “Trust Platform” for the property ecosystem connecting agents, property seekers, developers, valuers and banks by driving greater transparency and efficiency, which will empower them to make confident property decisions. Ratings & Reviews is one of the key drivers towards helping us build a “Trust Platform”.
As an agent, how does this benefit me?
Agents can benefit from the following:
Bring more traffic to your listings as we improve the quality of customer experience on the platform by enhancing trust and customer loyalty
A personal branding tool to distinguish yourself from competition by enabling you to request for customer reviews
Trusted and credible agents with positive reviews would be rewarded by being more efficiently matched to serious and quality leads
Improve the quality of leads to the marketplace through verified customer reviews and robust moderation mechanisms. For e.g. only verified customers who have previously contacted agents via the platform can login and submit a review. All reviews will also undergo strict moderation checks before they are published.
Can I access Ratings & Reviews on AgentNet?
You will be able to access Ratings and Reviews on AgentNet in May 2022.
From 28 Apr 2022, we are launching this feature to PropertyGuru customers as part of our reviews collection phase. Customers who have previously contacted you via the platform would be able to review their experience during this time. However, approved reviews will not be published on your public Agent profile until May 2022. Please stay tuned for more updates.
How do customers provide reviews?
Customers who have previously contacted agents via the platform can login and submit reviews from your Agent profile and Listing pages below.
What does a customer review consist of?
Please see below for a customer review form.
How would an approved review be displayed on my public Agent profile?
Please see below for an example of a published review (coming in May).
For general enquiries, please reach out to our Customer Service at the following:
Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
For technical assistance, please message us via WhatsApp at +65 9298 1629
(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.