Prime Credits
About Prime Credits and its related FAQs
PropertyGuru Customer Contact Centre avatar
Written by PropertyGuru Customer Contact Centre
Updated over a week ago

What are Prime Credits?
Prime Credits is a form of Credit that enables you to Book, Reserve and Extend Featured Agent slots.

How do I purchase Prime Credits?
You will be able to purchase Prime Credits from our friendly Account Managers or through AgentNet at your convenience. You can do so by clicking the "Top Up Now" button on the Prime Credit tile.

How much do Prime Credits cost?

Prime Credits will be sold in multiples of 1 and have a 12-month validity period starting from the date of issuance.

How long are Prime Credits valid for?
It will be valid for 12 months from the date of issuance.

Where can I check my Prime Credits balance?
You will be able to check your Prime Credits balance on AgentNet.

  • From your AgentNet Home Dashboard, click on the new Featured Agent tab on the top navigation bar

  • You will now see your Featured Agent Dashboard. Your Prime Credits balance is on the top right-hand corner of the page.

Where can I check the expiry date of Prime Credits?
This report is available on AgentNet.

What is the difference between what I can do with Prime Credits and Ad Credits?

Can I convert my Ad Credits to Prime Credits?
No, you will not be able to convert Ad Credits to Prime Credits.

For general enquiries, please reach out to our Customer Service Team:

For technical assistance, please message us via WhatsApp us at +65 9298 1629 (Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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