What are Prime Credits?
Prime Credits is a form of Credit that enables you to Book, Reserve and Extend Featured Agent slots. It will be available from 03 Jan 2022.
What will Prime Credits be launched?
Prime Credits will be launched on 03 Jan 2022.
How do I purchase Prime Credits?
From 03 Jan 2022, all agents will be able to purchase Prime Credits from our friendly Account Managers.
We are progressively working towards making things more convenient for you – keep a look out later this year when you will be able to purchase Prime Credits easily on AgentNet.
How much do Prime Credits cost?
Prime Credits will be sold in multiples of 1 and have a 12-month validity period starting from the date of issuance.
How long are Prime Credits valid for?
It will be valid for 12 months from the date of issuance.
Where can I check my Prime Credits balance?
From 03 Jan 2022, you will be able to check your Prime Credits balance on AgentNet.
From your AgentNet Home Dashboard, click on the new Featured Agent tab on the top navigation bar
You will now see your Featured Agent Dashboard. Your Prime Credits balance is on the top right-hand corner of the page.
Where can I check the expiry date of Prime Credits?
This report will be made available on AgentNet on 03 Jan 2022.
What is the difference between what I can do with Prime Credits and Ad Credits?
Can I convert my Ad Credits to Prime Credits?
No, you will not be able to convert Ad Credits to Prime Credits.
Are Prime Credits included in my Agent Package?
No, Prime Credits are not included in your Agent Package. Prime Credits are a discretionary product, and you will be able to purchase them on an a-la-carte basis from our friendly Account Managers.
For general enquiries, please reach out to our Customer Service Team:
Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page
For technical assistance, please message us via WhatsApp us at +65 9298 1629 (Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.