Let us make your special day more delightful and memorable with a Birthday Treat just for you!

General FAQs

Why am I given a Birthday Treat from PropertyGuru?

As our way to thank you for your invaluable support with PropertyGuru, we wanted to celebrate you with a birthday treat on your special day.

Who is eligible for this Birthday Treat?

Prestige Agent Partners under Solitaire, Titanium and Platinum are eligible for a Birthday Treat, as well as Elite Agent Partners under Gold and Silver tiers.


Prestige Tiers - Solitaire, Titanium and Platinum

At the start of your birthday month, you will receive an invitation via email to choose your preferred gift from your rewards tier!


What gifts are available for me to select?

There are various gifts specially curated just for you according to your Rewards Tier. For more information on these specially curated gifts, visit Birthday Treats.

How do I redeem my Birthday Treat?

At the start of your birthday month, you will receive an invitation via email to choose your preferred gift based on your rewards tier.

For more information on what gifts you’ll get to enjoy as well as the redemption process, click on the following links:

Would these Birthday Treats have an expiry? When can I collect them latest?

These birthday treats will only be available for selection on your birthday month. Selection of gift needs to be completed by the last day of the calendar month.

For example, if your birthday is on 18 May, you would need to complete your selection by 31 May.

For Grandiose Escapade, Haute Cuisine, and Luxe Pampering Treat, kindly complete your experience based on the stated date on your voucher.

What if the gift I have chosen is not available on my Birthday month? Can I wait till the following month to claim my gift?

We would encourage you to choose an alternative gift if your preferred gift is not available. As all items and designs are subject to availability at the retailer, we are unable to promise that your preferred gift will be in stock the following month.

Elite Tiers - 2022 Gold and Silver Birthday Treat

Make your birthday month a sweeter one with an eCapitaVoucher which you can use for all your shopping and dining needs! With the CapitStar App, enjoy seamless convenience as you pay across over 2,700 stores across 18 CapitaLand malls islandwide!


NOTE:

Grab Birthday Treats were offered in 2021 for Gold and Silver tiered agents. For agents who celebrated their birthday in August - December 2021, you may still receive SMS reminders to utilise your Grab vouchers before they expire.

Grab Vouchers are valid for 6 months from your birthday month.



How do I redeem my Birthday Treat?

At the start of your birthday month, you will receive an email with your eCapitaVoucher, which you can use to shop a vast array of things available both online and offline.

Details of how you can redeem your GrabFood voucher(s) can be found here.

Where can I use my eCapitaVoucher?

Click here to see the list of retailers in CapitaLand Malls where you can utilise your eCapitaVoucher(s) at.

The voucher validity is stated as 12 months from date of acceptance, based from my birthday month. What does this mean?

This means that you are able to utilise your eCapitaVoucher voucher 12 months from your date of acceptance. For example, your birthday is on 5 April and the acceptance link was sent to you via email on 1 April 2022. This means your voucher is valid from 1 April 2022- 30 March 2023.

Note that the acceptance link is only valid for 1 month from your birthday month.

Can I share my GrabFood vouchers to family and friends?
Yes, you are free to share them with your family or friends. Kindly note that each voucher code is valid for a single redemption only.

I’ve received my birthday treat in the wrong month. How can I get my birth date updated?

Kindly contact your Account Manager or call 6238 5971 to have your birth date updated.

However, should you have received the birthday treat in the wrong month, you would not be receiving the birthday treat again in the correct birth month. Each agent receives only one birthday treat in each calendar year.

For example: Your birth date is recorded incorrectly as 12 May in our system. Then you’ve called us on 10 May 2022 to have it updated to the correct date 8 Aug. As the birthday treat vouchers have already been issued on 1 May 2022, you will not receive the vouchers again in Aug 2022. Next year, you will be receiving the birthday treat in Aug 2023.


For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Email: custcare@propertyguru.com.sg

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles:
PropertyGuru Partner360
Partner360: Rewards Programme FAQ

Partner360 Rewards: PropertyGuru Anniversary Benefits

Partner360: Agent Partner Milestone Recognition Awards

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