What is Milestone Recognition Awards?
Milestone Recognition Awards is part of Partner360 Rewards Programme, where we recognise the hard work and effort agents have put into helping buyers and sellers realise their property dreams. You can learn more about Partner360 Rewards Programme here.
Who is eligible for this award?
All Agent Partners from the Prestige and Elite reward tiers are eligible, namely Solitaire, Titanium, Platinum, Gold, Silver and Elite.
What are Prestige and Elite rewards tiers?
As part of Partner360, we want to appreciate you by giving you a rewarding partner experience through our Rewards Programme. Depending on your investment over the last 12 months, you are either in the Prestige or Elite reward tiers.
Milestone Recognition Awards is one of the rewards programme privileges.
Why is the recognition given to the top districts / estates only?
Agent Partners promoting listings in these top districts and estates invested the most resources, since they are also the most competitive districts and estates. Therefore, we would like to start off this initiative by recognising the efforts by these Agent Partners.
How are the most popular HDB estates / Condo districts determined?
The most popular districts and estates are identified based on the number of property seekers’ views and leads received on our site.
This year, to ensure a wider distribution, the most popular estates and districts will be further chosen based on their location in CCR, RCR, and OCR.
Could we know before the award announcement, the most popular HDB estates / Condo districts?
We will identify the most popular HDB estates / Condo districts in the award announcement month. Meanwhile, you could use our Market Demand Report as a reference on which estates/districts are most popular among property seekers.
Where can I get a copy of the Market Demand Report?
You may visit our Agent News to check out the latest reports. Alternatively, you could request for a copy from your Account Manager or through Customer Care team at 6238 5971.
When would the award recipients for the various categories be announced?
The announcement will take place in these months. Please stay tuned to our site for updates.
How many award recipients would there be per category?
Each award month will have 5 recipients, for a total of 20 recipients in 2023.
How would the award recipients be notified?
Award recipients will be announced via Agent Offerings site. Your Account Manager would also get in touch with you if you are the recipient.
Eligibility for Award FAQs
How are these award recipients selected?
The most active Agent Partners in the chosen estate or district are selected by comparing scores across all Agent Partners dealing in the same estate/district. The Agent Partner with the highest score on the following will receive the award.:
No. of Active Listings in the location (at the time of award tabulation)
Activity within PG to market listings in the location (in last 12 months)
Agent Partners with the most outstanding Ratings & Reviews will also receive this highly regarded award. To ensure that the recipients truly stand out, qualifying criteria will consist of the following:
Overall ratings of 4.5 and above (at the time of award tabulation)
At least 3 published positive reviews (within the qualifying period)
To ensure we genuinely recognise agent partners who have provided exemplary service and image in the estate / district, award recipients should have no general complaints against them, positive feedback from property seekers and are responsive to enquiries.
Is there a judging panel?
Award decisions are at the sole discretion of PropertyGuru using validated data points, general due diligence on customer feedback and professional public image of the recipient.
How would the award recipients be notified?
Award recipients will be announced via AgentNet. Your Account Manager would also get in touch with you if you are the recipient.
Most Active Agent Partners FAQs
What do you mean by “No. of Active Listings in the location”?
It refers to the number of active listings you have in that particular estate / district, as of award tabulation.
What do you mean by “Activity within PG to market listings in the location”? / Does this include the Featured Agents, banners etc. that I had purchased?
It refers to the total number of Ad Credits and Prime Credits you have used in the last 12 months to post / repost / Boost / Turbo / Spotlight the listings, as well as to book Featured Agents / Promoted Listings slots in a particular district/estate.
It does not take into account the Featured Agent slot, banner slot etc., you have booked or used in that location.
Why is Ad Credits and Prime Credits usage used for the award rating tabulation and not other features like Banners?
Ad Credits and Prime Credits usage is closely tied to the marketing efforts you have invested in promoting the listings and Ad Credits and Prime Credits are accessible to all agents as part of the package entitlement.
The usage of the other Premium Features might be restricted by inventory availability, hence not ideal for the award tabulation.
Which of the two criteria is more important - “No. of Active Listings in that location” or “Activity within PG to market listings in that location”?
The weightage of the award tabulation is as follow:
No. of Active Listings in that location (as of award tabulation) = 10%
Activity within PG to market listings in that location (in last 12 months) = 90%
PropertyGuru reserves the rights to check on the general activities, reviews and feedback (such as but not limited to response rates, service excellence and general social media feedback from clients). This is to ensure we award only the best of the best as the Face of the area.
Can the award recipient be recognised in the HDB category and then in the Condo category?
This year, to help ensure that we are able to recognise more agents, recipients are limited to one recognition per year.
What happens if I have the highest score for more than one estate / districts in that month’s Milestone Recognition Awards?
In an event you’ve the highest score for more than one location in that month’s Milestone Recognition Awards, you’ll only be receiving one award. Among your most active locations, the highest score location will be selected.
Agent Partners with Outstanding Ratings & Reviews FAQs
What is this about?
As part of PropertyGuru’s Partner360 Milestone Recognition Awards, we want to recognise and celebrate your hard work and dedication towards becoming the best advisor to your clients!
We will be rewarding 5 top agents who have been highly rated by your clients and also attained the most number of published positive reviews on PropertyGuru. You will stand to win a bus ad and/or exclusive features on PropertyGuru consumer newsletter and social media worth over $20,000!
When is this happening?
There are 2 campaigns scheduled for 2023:
H1 2023: 8 March – 31 May 2023
H2 2023: 7 July – 30 September 2023
Who can participate?
All PropertyGuru agent partners with an active subscription are eligible to take part. This excludes Corporate account holders.
How can I participate?
Login to your Ratings & Reviews dashboard on AgentNet
Request your clients to leave reviews for you
Obtain at least 3 published positive reviews during the campaign period
The more positive reviews you get, the higher your chances of winning!
What counts as a positive review?
A positive review must fulfil the following criteria:
Has an overall rating of 4 and above
Be approved and published on your Agent profile
What are the prizes up for winning?
The top 5 agents with the most number of published positive reviews will win the following:
Grand Prize: Free bus ad + an exclusive feature on PropertyGuru consumer newsletter and social media worth over $20,000
1st Runner Up: Free bus ad + an exclusive feature on PropertyGuru consumer newsletter and social media worth over $20,000
2nd Runner Up: An exclusive feature on PropertyGuru consumer newsletter and social media
4th & 5th Prizes: An exclusive feature on PropertyGuru consumer newsletter and social media
How are the winners selected?
You must have an overall rating of 4.5 to qualify.
The top 5 agents with the most number of published positive reviews will be selected as the winners.
How many prizes can I stand to win?
You can only win 1 prize within a year. If you’ve won during the H1 2023 campaign, you will not be able to qualify for the H2 2023 campaign.
Bus Ad Award FAQs
As the award recipient, do I get to choose the bus routes and determine the start date of my bus ad?
Bus routes and start date will be determined by PropertyGuru.
How long would my bus ad be on the road?
It will be one month, starting from the launch date of your bus ad.
What if there is no single deck bus ad or bus rear ad available for that particular estate/district as the award?
PropertyGuru reserves the rights to replace/substitute the award of an equivalent value branding concept.
As the award recipient, do I get to review the bus ad design before it is launched?
Yes, you will be able to verify if your personal information and photo is properly featured on the bus ad before the actual ad production.
For general enquiries, please reach out to our Customer Service at the following:
Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page
For technical assistance, please message us via WhatsApp us at +65 9298 1629
(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.
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Partner360: Rewards Programme FAQ