General FAQ

What is this Milestone Recognition Awards?

This awards is part of Partner360 Rewards Programme, where we recognise the hard work and effort agents have put into helping buyers and sellers realise their property dreams. You can learn more about Partner360 Rewards Programme here.


Who is eligible for this award?

All agent partners from the Prestige and Elite reward tiers are eligible, namely Solitaire, Titanium, Platinum, Gold, Silver and Elite.


What are Prestige and Elite rewards tiers?

As part of Partner360, we want to appreciate you by giving you a rewarding partner experience through our Rewards Programme. Depending on your investment over the last 12 months, you are either in the Prestige or Elite reward tiers.

Agent Partner Milestone Recognition Award is one of the Rewards Programme privileges.

Why is the recognition given to the top districts / estates only?

Agent partners promoting listings in these top districts and estates invested the most resources, since they are also the most competitive districts and estates. Therefore, we would like to start off this initiative by recognising these agent partners’ efforts.

How are the Top 5 HDB estates / Condo districts determined?

Top 5 popular districts and estates are identified based on the number of property seekers’ views and leads received on our site. You may use our Market Demand Report as a reference.

Where can I get a copy of the Market Demand Report?

You could request for a copy from your Account Manager or through Customer Care team at 6238 5971.

Could we know before the award announcement, the Top 5 HDB estates / Condo districts?

We will identify the Top 5 HDB estates / Condo districts in the award announcement month. Meanwhile, you could use our Market Demand Report as a reference on which estates/districts are most popular among property seekers

When would the award recipients for the various categories be announced?

The announcement will take place in these months. Please stay tuned to our site for updates.


How many award recipients would there be per category?

Each category will have 5 recipients, with 1 recipient per estate/district. In 2021, there are 4 award categories and a total of 20 award recipients.

How would the award recipients be notified?
Award recipients will be announced via Agent Offerings site. Your Account Manager would also get in touch with you if you are the recipient.


Eligibility for Award FAQ

How are these award recipients selected?

Agent partners dealing in the same estate / district will be rated against each other, based on:

  • No. of Active Listings in that location (as of award tabulation)
  • Activity within PG to market listings in that location (in last 12 months)

To ensure we genuinely recognise agent partners who have provided exemplary service and image in the district/estate, award recipients should have no general complaints against them, positive feedback from property seekers and are responsive to enquiries.

What do you mean by “No. of Active Listings in that location”?

It refers to the number of active listings you have in that particular estate/district, as of award tabulation.

What do you mean by “Activity within PG to market listings in that location”? / Does this include the Featured Agents, banners etc that I had purchased?

It refers to the total number of Ad Credits you have used in the last 12 months to post / repost / Boost / Spotlight the listings in a particular district/estate.

It does not take into account the Featured Agent slot, banner slot etc, you have booked or used in that location.

Why is Ad Credits usage used for the award rating tabulation and not other Premium Features like Featured Agent, Banners etc?

Ad Credits usage is closely tied to the marketing efforts you have invested in promoting the listings and Ad Credits are accessible to all agents as part of the package entitlement.

The usage of the other Premium Features might be restricted by inventory availability, hence not ideal for the rating tabulation.

Which of the two criteria is more important - “No. of Active Listings in that location” or “Activity within PG to market listings in that location”?

The weightage of the award tabulation is as follow:

  • No. of Active Listings in that location (as of award tabulation) = 30%
  • Activity within PG to market listings in that location (in last 12 months) = 70%

PropertyGuru reserves the rights to check on the general activities, reviews and feedback (such as but not limited to response rates, service excellence and general social media feedback from clients). This is to ensure we award only the best of the best as the Face of the area.

What is the data period that you are looking at for the various award categories?

Is there a judging panel?

Award decisions are at the sole discretion of PropertyGuru using validated data points, general due diligence on customer feedback and professional public image of the recipient.

Can the award recipient be recognised in the HDB category and then in the Condo category?

Yes, this could happen. However, the same award recipient would not be recognised more than once in the same HDB category for two different estates. This applies to the Condo category as well.

What happens if I have the highest rating for more than one estate / districts in that month’s Milestone Recognition Awards?

In an event you’ve the highest rating for more than one location in that month’s Milestone Recognition Awards, you’ll only be receiving one award. Among your winning locations, the highest rating location will be selected.

How would the award recipients be notified?

Award recipients will be announced via AgentNet. Your Account Manager would also get in touch with you if you are the recipient.


Bus Ad Award FAQ

As the award recipient, do I get to choose the bus routes and determine the start date of my bus ad?

Bus routes and start date will be determined by PropertyGuru.

How long would my bus ad be on the road?

It will be one month, starting from the launch date of your bus ad.

What if there is no single deck bus ad or bus rear ad available for that particular estate/district as the award?

PropertyGuru reserves the rights to replace/substitute the award of an equivalent value branding concept.

As the award recipient, do I get to review the bus ad design before it is launched?

Yes, you will be able to verify if your personal information and photo is properly featured on the bus ad before the actual ad production.

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
  • Email: custcare@propertyguru.com.sg
  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles:
PropertyGuru Partner360
Partner360: Rewards Programme FAQ

Partner360 Rewards: Birthday Treats

Partner360 Rewards: PropertyGuru Anniversary Benefits

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