Frequently Asked Questions:
What is this Partner360 Rewards Programme about?
As a valued Agent Partner, we would like to reward and appreciate you for choosing PropertyGuru as your trusted partner to grow your business with.
Through the Rewards Programme, we have put together a suite of rewards and privileges especially for you — to thank you for your trust with PropertyGuru.
When was the Partner360 Rewards Programme launched?
This programme was launched in two phases with Phase 1 on 14 Oct, 2020 and Phase on 8 Apr 2021. Phase 1 rollout consisted of the rewards programme for the Prestige tiers (Solitaire, Titanium and Platinum), while Phase 2 covered the Elite tiers (Gold, Silver and Elite).
What are the privileges I’ll have through this Rewards Programme?
All Agent Partners who have an active agent package subscription (Standard, Advance, Premier, Business) are automatically enrolled into the Partner360 Rewards Programme.
Elite Rewards (Gold, Silver, Elite status) grants you access to a suite of rewards and offerings especially for you.
As you progress your career with PropertyGuru, your status will also advance which will merit exclusive treats from our Prestige Rewards (Solitaire, Titanium, Platinum status). This includes Birthday Treats, Milestone Recognition, Quarterly Exclusive Experience and more!
How do I qualify for each rewards tier?
For every $100 you invest in your business on PropertyGuru, you will earn 2.5 points. This includes your Agent Package subscription as well as investment on Ad Credit purchases and Premium Products in the last 12 months. However, points will not be awarded for the complimentary Agent Package and products.
For example, between 1 Oct 2019 - 30 Sep 2020, you have:
- Subscribed to Premier Package at $4,980
- Purchased 3,000 Ad Credits at $1,350
- Total points earned = (($4,980 + $1,350) / $100 ) x 2.5 pts = 159 pts
Each rewards tier has corresponding points, which determines the tier on which you will be qualified for, as you progress in your career with PropertyGuru. Your rewards tier will be updated quarterly.
What is the criteria used for the selection of Solitaire Agent Partners?
Solitaire partners have made significant investments in their business with PropertyGuru. To keep this group’s prestige and exclusivity at the highest, we carefully curate the membership of this exclusive tier.
While we have a minimum qualifying criteria of 2,500 reward points, we also take other factors into consideration. Invitations are handled on an individual basis, and are subject to review.
I have been subscribing to PropertyGuru Agent Package for the last 5 years and invested a total of $15,000. Does it mean I have earned 375 points?
The reward points are calculated based on your spending in the last 12 months and not throughout your PropertyGuru subscription tenure. For example, you have invested $6,500 in the last 12 months, you would have earned 163 points.
I have an active Agent Package subscription with PropertyGuru but did not receive any notification on my rewards tier.
If you have subscribed to our Agent Package after the calculation period cut off date, you will only receive your rewards tier information in the next quarterly update.
For example, in the Apr 2021 rewards tier update, the calculation takes into account your investments in PropertyGuru between 1 Apr, 2020 to 31 Mar, 2021. If you started your subscription after 31 Mar 2021, you will receive your rewards information in the next update in Jul 2021.
Should you require further assistance, please contact our Customer Care at 62385971.
How can I find out how many points I had earned to date?
To view the reward points you’ve accumulated, please visit AgentNet. You’ll see your rewards status and points here:
Your reward points and status would be available via AgentNet App by end April 2021.
How to check my rewards tier status?
Your rewards tier status and points will be updated quarterly based on this schedule.
You can find your latest rewards status and points via AgentNet.
When can I progress to the next rewards tier?
For every $100 invested in your business on PropertyGuru, you will receive 2.5 reward points which will then help you progress to the next tier.
Once you have accumulated the minimum reward points needed for you to progress to the next tier, you will be upgraded to a higher rewards tier in the following quarter. You can view your latest reward status and points via AgentNet.
What happens if I have not accumulated enough points to progress to the next tier?
We wanted you to continuously enjoy the perks in your current tier as long as possible, so we will extend our qualification of tiers over 2 consecutive quarters to keep you on your current tier. You can view your latest reward status and points via AgentNet.
Will my Rewards tier go back to a clean slate when my account expires?
The rewards tier and points you had earned in the last 12 months will expire, upon your account expiry.
I am a corporate account holder, am I eligible for this Rewards Programme?
Thank you for your interest in our rewards programme, you can keep a lookout for more details on this in 2021.
For general enquiries, please reach out to our Customer Service at the following:
- Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
- Email: firstname.lastname@example.org
- Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page
For technical assistance, please message us via WhatsApp us at +65 9298 1629
(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.