Conduct your listing activities with zero-uncertainty till 31 Mar 2021 (23:59hrs)! The amount of Ad Credits needed to repost, Boost and Spotlight are fixed for all listings (this used to be variable with Optimus).

Frequently Asked Questions:


Where can I find info on the number of Ad Credits needed for Listing Repost, Boost and Spotlight?


The number of Ad Credits needed for these listing activities are available on AgentNet > Listings. It is indicated next to your listings.



How do you decide the number of Ad Credits to fix at?


This was a data-driven decision for which details we are unable to disclose. We can however assure you that majority of the listings, the amount of Ad Credits required to repost, Boost and Spotlight has been set at the lowest amount since the start of 2020.



What do you mean by the Ad Credits needed for Listing Repost, Boost and Spotlight are fixed?


The amount of Ad Credits needed for these listing activities typically fluctuates, determined by Optimus algorithm. By fixing them, it means that the amount of Ad Credits required for these listing activities will not change from now till 31 March 3:59hrs. We are maintaining them at a fixed amount to provide you with absolute certainty and control of your budget in this period.


When is this effective and valid till?


This is effective 18 March 2020 (00:00hrs) to 31 Mar 2021 (23:59hrs).



I have active Auto-Repost / Auto-Boost / Auto-Spotlight bookings currently. Does this initiative affect the number of credits deducted for my booking?


Auto-Boost / Auto-Spotlight deducts the credits required every 7 days. The fixed rates will apply the next time your booking is renewed under the Auto-Boost / Auto-Spotlight scheme:

Example: You have activated your Auto-Boost booking on 15 Mar, then the next credits deduction will happen on 21 Mar, using the fixed rate


Do we get a notification that this initiative of fixing Ad Credits needed for Listing Repost, Boost and Spotlight has ended?


We will send a SMS reminder to all our active agent members near the end date of this initiative to ensure that you are well informed.



Is the fixed-rate applicable to residential and commercial listings?


This is only applicable to residential listings, as the credits required for these listing activities on CommercialGuru.com.sg are already fixed and not determined by Optimus algorithm.



Instead of benefiting from this initiative, I need to use more Ad Credits for my listing activities! Shouldn’t PG be fixing the credits amount at a lower price? This does not make sense!


With this initiative, majority of the listings on PropertyGuru.com.sg will require less Ad Credits than before in 2020 for repost, Boost and Spotlight. We will track closely whether these measures provide the relief we hope they do and continue to evaluate further solutions to support you.

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
  • Email: custcare@propertyguru.com.sg
  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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