Thank you for making a purchase with PropertyGuru. Here are the answers to the frequently asked questions we have regarding online payment.

What is an online order?

For agents who want to process their PropertyGuru payment online (it's fast and secure), you can view your order details from AgentNet and/or through the sales order email that was sent to your email.

Why can't I see my PropertyGuru payment pending in AgentNet?

Your order may have expired. Please contact your account manager if you wish to continue with the purchase.

Upon receiving the order notification, when do I have to complete my online payment?

Your order will be valid for 96 hours, starting from the time you receive the payment link. This includes weekends or public holidays. You have to complete the payment within this validity period. 

I do not want to proceed with my order, do I have to delete the order from the AgentNet dashboard?

If you don't want to proceed with your order, no action is required from your end. The order will expire after 96 hours.

Why is my order for a promotion no longer available for payment?

There are two reasons on why your promo order is no longer available. 

  1. Your order expired after 96 hours or;
  2.  The promotion had ended

I noticed there are Terms of Purchase and Terms of Service. Do I have to agree to them?

Yes. You must agree to the Terms of Purchase and Terms of Service before you can confirm your order. You are encouraged to read through the terms.

I don't want to pay online, what are my other options?

We encourage all agents to process their PropertyGuru payment using our highly secured online payment system. However, some agents prefer to pay using offline methods, which is also possible. 

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
  • Email: custcare@propertyguru.com.sg
  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles
Our different online payment methods
Our different offline payment methods
FAQ on Offline Payment Methods
Retrieve your receipts
Terms of Purchase 

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