Thank you for making a purchase with PropertyGuru. Here are the answers to the frequently asked questions we have regarding offline payment.

Can I make payment using Diners?

Unfortunately, we do not accept Diners.

Do I have to confirm my order if I’m making my payment offline?

Yes, you have to accept the Terms of Purchase and Terms of Service and confirm your order even if making payment offline.

Will I get a notification when my purchase has been activated?

For offline payments, you should contact your respective account manager to check on the status of your purchase activation. 

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Email:

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles
Our different online payment methods
FAQ on Online Payment Methods
Our different offline payment methods
Retrieve your receipts
Terms of Purchase 

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