How to Follow-up with Enquiries
How to Follow-up with Enquiries
PropertyGuru Customer Contact Centre avatar
Written by PropertyGuru Customer Contact Centre
Updated over a week ago

In sales, follow-ups are important but often neglected - although they actually can increase the chances of you sealing the deal. 

What is a ‘follow-up’? 

Every enquiry can turn into a prospect or even a client. In other words, don’t turn away or ignore these property seekers. 

When property seekers do not reply, it is fine for you to pick up the phone to give them another text within the next 24 hours. 

There’s no need to constantly contact them and push for a response., If they should not respond to your first follow up, just let them know you’re open to provide assistance any time in future. 

This way, the property seeker is likely to keep you in mind for future property purchases.

Sample message: 

Copy template here

Thank you for your enquiry.
Please do not hesitate to contact me should you have more questions. 

But the property seeker isn’t a good fit - is a follow-up/response still needed? 

The answer is - yes. 

In this digital age, people have many more channels to voice their unhappiness and dissatisfaction, and can retrieve information (like an agent’s past records) very easily. This means you need to take extra care of your reputation to ensure you’re an agent of choice. 

Instead, you can inform them of other possible listings, similar to the one they enquired, that they might be interested in. If you don’t have any other listings that suit them, respond to them in a kind and professional manner.  

Sample message: 

Copy template here: 

Thank you for your enquiry.

I have other listings at Telok Blangah Rise that might be of your interest too.

Please let me know if you have any questions and would be keen to view. Thank you. 

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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