How to Respond to Property Seekers
How to respond to property seekers appropriately and professionally.
PropertyGuru Customer Contact Centre avatar
Written by PropertyGuru Customer Contact Centre
Updated over a week ago

As a property agent, it is critical to ensure that your replies to property seekers are appropriate and professional. 

What can be considered inappropriate and unprofessional?

Get to understand your property seekers better before turning them away. Avoid forming conclusions and dismissing them solely based off their name, age and race. 

As a real estate professional, it is important to understand that your replies should be as neutral as possible. 

How do I ensure that my replies are appropriate and professional? 

Whether you receive an enquiry from a buyer or tenant, here is what's not recommended: 

What is recommended: 

Copy template here:

Hi <property seeker’s name>, 

Thank you for your interest in my listing at <listing location>.
To better understand and serve you better, kindly provide me with these details:

Lease period:

I will get back to you as soon as I can. Thank you.

The replies of your property seeker may vary, and eventually whether they are invited or rejected for viewing. 

If they are rejected: 

Copy template here: 

Thank you for your interest. I apologise, but the landlord has very strict requests. 
However, I might have other listings that are better suited for you.

I would love to help you with your property needs.
Maybe you could share more with me what you’re looking out for,
I’ll let you know if I have anything that matches your needs. 

If they are invited for a viewing: 

Copy template here: 

Thank you for your reply. I’d like to schedule a viewing with you. 
When will you be available?

I look forward to hearing from you. Thank you. 

We hope you found these templates useful. 

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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