The Quality Photos Guide Hard enforcement has been fully launched on 2 May 2019. Photos that do not meet the Quality Photos Guide requirements will no longer be visible to the public. 

What does this mean?

Your listing would still be made visible, only photos that do not meet the requirements of the Quality Photos Guide will no longer appear on your listings but your photos will still be visible on your AgentNet. 

If your photos have been suspended from public view, here is how it will look like on your AgentNet listing:

If you feel that your photos meet the requirements of our Quality Photos guide and would like to find out why they got suspended, click on the “...” at the top right of the suspended photos and “Request Review”.

When your listing does not have more than 3 good quality photos, it will affect your listing quality score and therefore, your search ranking. So remember to ensure that these requirements are met to increase the visibility of your listings.

You can read more on our Agent News Blog

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Email:

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles:
10 tips to take quality photos with your phone
Understanding PropertyGuru Quality Photos Guide
Why have my photos been 'Suspended' and can’t be published?
How to lodge an appeal for suspended photos? 

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