You can refer to the extended version of PropertyGuru's Terms of Purchase on our website.
Legal terms can be hard to understand, and we want to make our Terms of Purchase easy for you to understand.
In summary, the key points are:
1. You cannot transfer your purchase subscription or product to another user
This is applicable to all subscriptions that are purchased or renewed on or after October 1, 2018.
2. All products purchased must be utilised within 12 months from date of purchase
Your unused products (e.g. Ad Credits) will either expire when your PropertyGuru account expires and is not renewed or, when the product validity period is due.
3. Agents who are a first-time subscribers of the STANDARD package at the stated purchase price have a 30-day money back guarantee
If you have decided to not continue with your subscription before the 30 day deadline, please send us a chat message, contact your sales consultant or call us at +65 6238 5971 to cancel your subscription and receive a refund.
Please note: First-time agents who received the STANDARD package offer at a discount do not have a 30-day money back guarantee.
Subscriptions of other package types, STANDARD packages bought at a discount and STANDARD package bought by agents who are not first-time subscribers are not eligible for cancellation and refund.
Please note: You are encouraged to read through the Terms of Purchase when you make a purchase. PropertyGuru is not obliged to inform you of the changes in the Terms of Purchase.
For general enquiries, please reach out to our Customer Service at the following:
Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page
For technical assistance, please message us via WhatsApp us at +65 9298 1629
(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.