Have you ever had your listing photos being used by other agents without your knowledge? Or contacted another agent to express your interest for a co-broke only to find out that the listing was fake or sold/rented?  

Property seekers like to work with agents who are professional and advertise genuine property listings. Therefore, we have a dedicated group of "listing police" to ensure that all listings on our platform follow the advertising guidelines. 

To help you understand, we have consolidated some common examples below:

1. Duplicated listings

When two listings have majority of the same information, such as property photos, pricing and size, it means that they are duplicated.

Each listing should be unique and shouldn't be repeated for the purpose of phishing for property seekers.

2. Posting a listing without owner's authorization

Property seekers like to work with professional agents, who will then be given the rights to represent them in property negotiation. 

If we have identified a listing without the authorization of property owners, it will be taken down immediately.

3. Sold/ rented/ fake/ dummy listing

If a potential property listing has caught the attention of property seekers, they would be disappointed to know that the property is no longer available because they find out that it's a fake/dummy listing. This will decrease the agent's credibility. 

How will we know if it's a fake/dummy listing? 

Our listing police will check the size and price of the property and match it against the market price, Listing Quality Score of less than 50%, etc.. 

We strongly suggest posting a genuine listing to avoid your listing being suspended!

4. Account sharing 

One PropertyGuru account is strictly meant for one agent. The name on the watermark of the listing property photo and description should match the name displayed in the profile.

Other forms of practice that we do not encourage includes:
a. Putting multiple properties in one listing
b. Spamming keywords in description
c. Photos with text or image overlay

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Email: custcare@propertyguru.com.sg

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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