When property seekers are interested in learning more about your listing, they will reach out to you for more information. 

These enquiries can come in via listing or your agent profile, you will receive the enquiry through:

  • SMS

  • Email

  • AgentNet web message inbox 

  • AgentNet mobile app inbox

Agents who respond quickly have a better chance to land a new client. You can check out your unread messages by clicking on the "New Messages" on your Dashboard. 

Follow these industry best practices to capture your potential customer!

1. Response to every enquiry

Property seekers send in enquiries to indicate that they are interested in your listing. Respond to them so that they can turn into your potential client.

2. Respond quickly

Studies show that property seekers who receive a response within an hour, are 3 times more likely to continue to engage with the agent. Contact leads right away, when they're most interested.

3. Personalize the response

Your response should be personalized and include the name of the property seekers and few probing questions to understand the property need of the lead.

4. Be knowledgeable

Get ready all details for the necessary details that your property seeker would be interested in and have be prepared to invite them for a viewing.

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • Email: custcare@propertyguru.com.sg

  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

Other recommended articles:
Understanding Market Supply Gap
How to build your online presence and personal brand with PropertyGuru
Get in front of property buyers and seekers with AskGuru
How to rank high in “Free Text searches”
How to write a description that sells
How to Respond to Property Seekers
How to Follow-up with Enquiries
Create an attractive agent profile

Did this answer your question?