Enhance Your Account Security
This article covers step by step guide to enhance the security of your AgentNet account using the features provided.
PropertyGuru Customer Contact Centre avatar
Written by PropertyGuru Customer Contact Centre
Updated over a week ago

Update: 22 March 2023

You can change or update your AgentNet account password by following these easy steps.

Step-by-step guide:

1. Click on your name in the top right corner of your AgentNet dashboard and choose ‘Edit Account’ from the drop-down menu.

2. Enter your current and desired new passwords under the account tab. Then, click ‘Save Changes’ for your password change to take effect.

Note: Your password needs to meet the following requirements:

  • 8 – 50 characters

  • Not the same as your account name/ID

  • At least one (1) uppercase letter

  • At least one (1) lowercase letter

  • At least one (1) number

  • At least one (1) special character (e.g.!@#$%^&*)

Your password has now been updated. Please remember to use the new password the next time you login to your AgentNet account.

Note: To maintain the security of your account and encourage responsible usage of platform in compliance with our Terms of Purchase and Advertisement & Content Guidelines, the number of simultaneous logins is limited to a maximum of five (5) sessions at any given time.

For instance, if you have an active session on Google Chrome and are also logged into the AgentNet app, this will be counted as two (2) sessions.

Whenever you reach the maximum number of sessions, you will need to deactivate or log out of other current browsers/devices to login to a new session.

Two-factor Authentication (2FA)

It is crucial to frequently update your password, so you can prevent unauthorised access to your platform or account. To help you maintain your account security when accessing AgentNet, PropertyGuru has implemented the new 2FA feature.

What is two-factor authentication (2FA)?

Two-factor authentication, or 2FA, is an additional means of security that require agents to provide a secondary login authorization via OTP, in order to access their account.

How do I enable 2FA for my AgentNet account?

To enable 2FA, you must contact your Account Managers or Customer Service. You can reach out the following:

Let’s see what it looks like after you enable 2FA on AgentNet.

1. Go to AgentNet account and sign-in using your email address and password.

2. You will be led to a page where a 5-digit OTP must be entered. You should receive a 5-digit OTP number to your registered mobile number.

3. Once the OTP is entered, you will be able to successfully log in. Additionally, you can check the ‘Trust this device’ box. By selecting this option, you will not be prompted to verify your OTP on the same device for the next 1 month.

I did not receive the OTP number on my mobile phone, what should I do?

If you did not receive the OTP in the first request, please click on ‘Resend a new OTP’ and wait for the OTP to be resent to your mobile phone.

Please note you will only have 5 attempts to resend new OTP. Please contact Customer Service for assistance via phone at +65 6238 5971 or email to custcare@propertyguru.com.sg if you exceeded 5 attempts.

Otherwise, if you did not receive the OTP to your mobile phone, please click on ‘Send via email instead’. You should receive an email containing the OTP number.

If you choose to have your OTP sent to your email, look for an email with the subject 'AgentNet: Your One Time Password (OTP)'. Then, insert the OTP number to login to AgentNet.

Is 2FA available on AgentNet web and/or app?

2FA is currently available on AgentNet desktop and mobile web. We will keep you updated when it is available on AgentNet app.

Is 2FA available for Corporate package subscribers?

2FA is currently not available for Corporate package subscribers.

Get in touch with your Account Managers or Customer Service to enable 2FA for your AgentNet account now!

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)

  • For technical assistance, please message us via WhatsApp at +65 9298 1629

    (Mon - Fri 9am - 6pm, closed on PH) and we will get back to you within 1 working day.

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