The New AgentNet Mobile Application

Updated: 24 Aug 2020

Having heard agent partners’ feedback, we’ve updated the new AgentNet mobile application with these 3 new enhancements.

Available on a progressive roll-out to all agent partners, be sure to update to the latest version of the app to enjoy them. For instructions on updating to the latest version of the AgentNet mobile app, refer to section below - ‘Downloading the Mobile Application’.

1. Photo Library – to help you organize, find and select photos/videos easily

· Photos and videos are now organized in folders

· Within a single folder, photos and videos are arranged by date with the most recent ones on top

· Press and hold onto a photo or video to select multiple files

2. Listing Expiry Information – now available on every listing to give you visibility on their expiry

· ‘Expiring Soon’ tag is now displayed on listings expiring in the next 5 days

· Listing expiry date is shown on every listing

3. Search Bar – Click on the 'Search' icon to expand or hide the search bar as and when you need to use it

Updated: 17 Jul 2020

I'm having issues with my AgentNet App on iOS:

We are aware of some feature-based issues on iOS, and we're working hard to resolve them right now. We apologise for the poor experience and we’re working to serve you better in future.

In the meantime, for full functionality, you may continue to access AgentNet web via your computer or mobile web browser. Thank you for your patience.

I am experiencing a photo upload issue on my new AgentNet iOS mobile application? What should I do?

We’re sorry to hear you’re not having the best experience with our new mobile application, and we're working hard to resolve them right now.

The issue could have occurred when you try to upload a photo which was previously edited using the iOS photo app. Please revert the photo to its original settings before you upload it again.

Here are the instructions to guide you:

  1. Open the photo that you’re trying to upload
  2. Click on ‘Edit’ button on the top right of your screen
  3. Then click on ‘Revert’ button on the bottom right of your screen
  4. Confirm selection by clicking on ‘Revert to Original’
  5. Then proceed to upload the photo again

Alternatively, should you wish to continue to use the edited photo, you may upload it via AgentNet web on your computer or mobile web browser.

Updated: 29 Jun 2020

I received a notification to update my AgentNet mobile application – what is this about?

We’ve heard from several other valued Agent Partners like you!

As a property agent, you’re constantly on-the-go and mobility is important to you.

Which is why we’re committed to enhancing your AgentNet mobile application, so that you are better-equipped to achieve success – anytime, anywhere; easily through your mobile device.

Being so, you might’ve received a notification from your App Store or Play Store to update your AgentNet mobile application.

What are the enhancements I can expect with the new mobile application?

We’re excited to share that the new AgentNet mobile application is an enhanced version over the current application; offering greater stability and increased user-friendliness!

With an even more extensive dashboard, you’ll be better empowered to run your business on-the-go with ease. You’ll be able to carry out your daily listing activities, so that you’ll always be on top of your game and the new application showcases your individual listings’ performance insights as well.

On top of that, it’s now even easier for you to repost, Boost and Spotlight your listings!

The new application also showcases our new addition - ‘FastKey Projects’. Through this you’ll be opened to opportunities beyond our borders, so you’re empowered to achieve success and income beyond Singapore. Stay tuned, as more details are coming your way soon!

I heard there was a BETA Launch previously, where selected Agent Partners were invited to co-create the new mobile application. What was that about?

The BETA Launch of our new AgentNet mobile application played an integral role in helping us understand how the new AgentNet mobile application serves you, as an Agent Partner.

You can find out more about the BETA Launch through this Help Article here.

Why is it that not everyone has the new AgentNet mobile application yet?

As this is mobile application release was done progressively, some Agent Partners might receive the update earlier than others.

Please be assured that your fellow colleagues on Android mobile devices will be receiving update requests for their AgentNet mobile application in due time.

Downloading the Mobile Application

How do I download the most updated AgentNet mobile application?

The latest AgentNet mobile application available to you is always online on the App Store or Play Store.

If you’re an iOS user, click here to download the AgentNet app from the App Store.

If you’re an Android user, click here to download the AgentNet app from the Play Store.

I’m still unable to download the updated AgentNet mobile application – why is that so?

Your experience as our Agent Partner is extremely important to us, and we want to ensure our systems are able to perform to all our Agent Partners.

Being so, the new AgentNet mobile application is released progressively. So as to allow our systems to cater and manage a growing user base.

We apologise for any inconvenience you might be experiencing at the moment, and would like you assure you that the new AgentNet mobile application will be available to everyone by end July 2020.

Can I choose not to update my AgentNet mobile application?

We’re glad to hear that the previous AgentNet mobile application has been serving you so well!

Unfortunately, all Agent Partners are required to update their AgentNet mobile application to continue using it.

We’d love to hear what you loved about the previous AgentNet mobile application, so that we can explore having it in the new one as well. Please do share with us at custcare@propertyguru.com.sg.

I do not wish to continue using the app. Is there an alternative?

We’re sorry to hear you’re not having the best experience with our new mobile application, and we thank you for your continuous trust and support.

Unfortunately, with the roll-out of the new application, the old version had to be removed from the App Store and Play Store. We sincerely apologise for the frustrations you’re facing and are working towards serving you better in future.

In the meantime, for full functionality, you may continue to access AgentNet web via your computer or mobile web browser. Thank you for your patience.

Feedback on the New AgentNet Mobile Application

I have some feedback to share on the new AgentNet mobile application – how do I do that?

We’d love to hear from you on how we can serve you even better. You can choose to leave your feedback within the mobile application in the feedback section or contact your dedicated Account Manager

For general enquiries, please reach out to our Customer Service at the following:

  • Phone: +65 6238 5971 (Mon - Fri 9am - 6pm, closed on PH)
  • Email: custcare@propertyguru.com.sg
  • Live Chat: Click on the red button on the bottom-right of your AgentNet desktop page

For technical assistance, please message us via WhatsApp us at +65 9298 1629

(Mon - Fri 9am - 9pm, closed on PH) and we will get back to you within 1 working day.

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