Spotlight enables agents to differentiate their high-quality listings on PropertyGuru, which enhances the experience of property seekers, in turn delivering better value to agents like you.
Now, you are able to Spotlight your listing for multiple weeks.
You will be given an option to choose "Auto-Spotlight" when you go through the Spotlight booking flow.
Refer to "How to Spotlight a listing?" for a step by step guide.
If you select the Auto-Spotlight option, the checkbox will be ticked and Auto-Spotlight for your chosen listing will be activated
Your listing will be auto re-Spotlighted and Ad Credits will be deducted 7 Days (168 hours) after your listing's first Spotlight.
How are my Ad Credits deducted for Auto-Spotlight?
The number of Ad Credits needed to Spotlight a residential listing is determined by Optimus and each Spotlight lasts for 7 days. Once it's past 7 days, Optimus will determine the Ad Credit amount for the next 7 days of Spotlight - and your Ad Credits will be deducted accordingly.
What if I do not have enough Ad Credits?
Auto-Spotlight will also be disabled for the listing and it will not be auto renewed in the future unless the you Spotlight the listing again and re-enable Auto-Spotlight.
How long does one Auto-Spotlight run for?
Once you enable Auto-Spotlight for your listing(s), it will continue running until you disable it or your listing(s) expires.
Can I cancel my Auto-Spotlight?
Yes, you will have the option to cancel your Auto-Spotlight from your listing management page.
Click on "Edit" button next to Spotlight and untick the checkbox. Auto-Spotlight will then be disabled. Your ongoing Spotlight for the week will remain unaffected.
I have already Spotlight for 1 week, can I activate 'Auto-Spotlight'?
Yes, you can activate Auto-Spotlight from the listing management page. Click on the "Edit" button next to Spotlight and tick the checkbox.
Will I be charged Ad Credits whenever I tick or un-tick the Auto Spotlight checkbox multiple times?
No, there are no Ad Credits charged for ticking or un-ticking the Auto-Spotlight checkbox. Ticking on Auto-Spotlight only means that the listing will be re-Spotlighted when the present Spotlight expires.
Ad Credits are only charged when the listing is Spotlight or re-Spotlighted in a weeks time.
What happens if the Spotlight listing expires?
If your listing expires while Spotlight is running, your listing will not appear on the website.
No Ad Credits will be also be refunded for the current Spotlight week, so please be careful when you activate Spotlight or Auto-Spotlight and check the expiry date of the listing.
After the Spotlight week, if listing is not activated, Auto-Spotlight will be disabled.
If a Spotlight listing has expired and I Repost/resume the listing, will Spotlight still be active?
If you resume your listing before the Spotlight expires, then the listing's Spotlight will be active.
However, if the listing had an active Auto-Spotlight, then Auto-Spotlight will be turned off. The agent can reactivate Auto-Spotlight again if he/she wants to, before the expiry date.
What if I activate and deactivate Auto-Spotlight on the same day?
You can activate and deactivate Auto-Spotlight as many times as you want. It will only take effect based on whether it is activated or not on the day of the expiry of the active Spotlight.
Depending on which scenario you fall into, Ad Credits will be deducted:
Scenario 1 – when you activate Auto-Spotlight on the day your current Spotlight booking expires, Ad Credits would already be deducted before you deactivate.
Scenario 2 – when you activate Auto-Spotlight before your current Spotlight booking expired, Ad Credits would be only be deducted on your current Spotlight booking expiry date. Hence, if you deactivate on the same day you had activated it, no credits will be deducted.
Should you have any questions or concerns, please reach out to our Customer Service at firstname.lastname@example.org.
Alternatively, you can start a ‘live’ chat via the red button on the bottom-right of your AgentNet desktop page or call them at +65 6238 5971. (Mondays to Fridays, 9AM to 6PM)