In sales, follow-ups are important but often neglected - although they actually can increase the chances of you sealing the deal. 

What is a ‘follow-up’? 

Every enquiry can turn into a prospect or even a client. In other words, don’t turn away or ignore these property seekers. 

When property seekers do not reply, it is fine for you to pick up the phone to give them another text within the next 24 hours. 

There’s no need to constantly contact them and push for a response., If they should not respond to your first follow up, just let them know you’re open to provide assistance any time in future. 

This way, the property seeker is likely to keep you in mind for future property purchases.

Sample message: 

Copy template here

Thank you for your enquiry.
Please do not hesitate to contact me should you have more questions. 

You can also refer to the template on how you can ideally respond to property seekers

But the property seeker isn’t a good fit - is a follow-up/response still needed? 

The answer is - yes. 

In this digital age, people have many more channels to voice their unhappiness and dissatisfaction, and can retrieve information (like an agent’s past records) very easily. This means you need to take extra care of your reputation to ensure you’re an agent of choice. 

Instead, you can inform them of other possible listings, similar to the one they enquired, that they might be interested in. If you don’t have any other listings that suit them, respond to them in a kind and professional manner.  

Sample message: 

Copy template here: 

Thank you for your enquiry.

I have other listings at Telok Blangah Rise that might be of your interest too.

Please let me know if you have any questions and would be keen to view. Thank you. 

Should you have any questions or concerns, please reach out to our Customer Service at custcare@propertyguru.com.sg.

Alternatively, you can start a ‘live’ chat via the red button on the bottom-right of your AgentNet desktop page or call them at +65 6238 5971. (Mondays to Fridays, 9AM to 6PM) 

Other recommended articles:
Understanding Market Supply Gap
How to build your online presence and personal brand with PropertyGuru
Get in front of property buyers and seekers with AskGuru
How to rank high in “Free Text searches”
How to write a description that sells
How to Respond to Property Seekers
Create an attractive agent profile
The best way to engage a new lead 

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