The Quality Photos Guide Hard enforcement has been fully launched on 2 May 2019. Photos that do not meet the Quality Photos Guide requirements will no longer be visible to the public. 

What does this mean?

Your listing would still be made visible, only photos that do not meet the requirements of the Quality Photos Guide will no longer appear on your listings but your photos will still be visible on your AgentNet. 

If your photos have been suspended from public view, here is how it will look like on your AgentNet listing:

If you feel that your photos meet the requirements of our Quality Photos guide and would like to find out why they got suspended, click on the “...” at the top right of the suspended photos and “Request Review”.

When your listing does not have more than 3 good quality photos, it will affect your listing quality score and therefore, your search ranking. So remember to ensure that these requirements are met to increase the visibility of your listings.

If you should have any questions or concerns, please do reach out to our Customer Service at

Alternatively, you can start a ‘live’ chat via the red button on the bottom-right of your AgentNet desktop page or call them at +65 6238 5971. (Please note that our Customer Service is available through Mondays to Fridays, 9AM to 6PM)

You can read more on our Agent News Blog

Other recommended articles:
10 tips to take quality photos with your phone
Understanding PropertyGuru Quality Photos Guide
Why have my photos been 'Suspended' and can’t be published?
How to lodge an appeal for suspended photos? 

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