Every PropertyGuru Agent Package comes with a specific number of Ad Credits, that are valid till your subscription expiry date. These credits are used to post, repost, Boost or Spotlight a listing. Learn more
Should your Ad Credits quantity run low in the duration of your package subscription, you have the option to top up your Ad Credits at any time.
Ad Credits are sold in bundles of 100 and have a 12 month validity period starting from their date of issuance.
Wondering how much Ad Credits to top up? Discuss with your Account Manager today.
Frequently Asked Questions
How do I check my Ad Credits balance?
To check your Ad Credits balance, log in to AgentNet and view the section on "Credits" shown on your dashboard.
Upon clicking your Ad Credits balance, information about your Ad Credits expiry will also be displayed.
When will my Ad Credits Expire?
Ad Credits that are issued with your Agent Package will be valid till your package expires. Those that are purchased on an a-la-carte basis will expire 12 months from the date of issuance.
How many Ad Credit does it take to post a listing?
Each listing requires a different amount of Ad Credits needed to post, repost, Boost and Spotlight a listing. This amount is calculated by Optimus and it is based on the market conditions, consumer demand and listing supply.
Can the amount of Ad Credits to post / repost / Boost / Spotlight a listing change?
Yes, the amount of Ad Credits for a listing may change from time to time, depending on market condition, consumer demand and listing supply. You will be shown the amount of Ad Credits before you post, repost, Boost or Spotlight a listing, so you can choose when is best to take these actions.
Will I see the same number of Ad Credits required to post / repost / Boost / Spotlight a listing, as my colleague?
Yes, all agents will see the same number of Ad Credits as long as they are applying the same action to a listing of the same listing type, in the same project / district / estate, at the same time.
Will I be able to keep track of my Ad Credits usage?
Yes, you can keep track of your Ad Credits usage for post, repost, Boost and Spotlight any time through the Ad Credits Consumption Report in AgentNet.
You can access this report by clicking on “Reports” on the top navigation bar or “View History” in the Credits balance section on the dashboard.
Should you have any questions or concerns, please reach out to our Customer Service at firstname.lastname@example.org.
Alternatively, you can start a ‘live’ chat via the red button on the bottom-right of your AgentNet desktop page or call them at +65 6238 5971. (Mondays to Fridays, 9AM to 6PM)
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